Best in class organizations understand the value of leveraging the skills and perspectives of employees from all backgrounds to create the best products for their customers.
Unconscious bias and lack of trust, awareness and candor may be among the reasons teams don’t fulfill their projected potential. Inclusion and diversity coaching, combined with ongoing strategies to drive more sophisticated approaches to decision-making, can transform workplaces for long-term effectiveness and viability.
With nearly two decades of experience developing and implementing diversity and inclusion strategies across multiple companies and industries, Benton+Bradford understands how to position an organization’s full capabilities for optimal business success.
We develop diversity strategies that foster a welcoming and collaborative culture, and bring about innovative, sustainable and performance-driven team dynamics.
Despite garnering external accolades for its diversity and inclusion (D&I) programs, a client in the quick-service restaurant (QSR) space struggled to translate these initiatives into better internal collaboration and acceptance of the advantages of corporate diversity. Our partner aimed to engage its entire workforce and drive retention and customer satisfaction through its renewed inclusion and diversity efforts.
Working together, B+B and our client developed a successfully adopted diversity and inclusion strategy that included the company’s first Diversity Steering Committee Charter.
Our pharmaceutical client wanted to achieve meaningful diversity, equity and inclusion impact after the murder of George Floyd. But the organization’s leaders were unsure how to translate social justice motives into a movement that would enable more thoughtful and effective colleague collaborations focused on achieving business goals.
We worked with the CEO and CHRO to understand what impact social unrest had on the company and its employees and what steps were taken to date. Once we understood the organization had not had meaningful internal discussions about diversity, equity and inclusion, we crafted an approach to educate and begin planning for the effort with a small but committed group of employees. Starting with this group of individual contributors and leaders, we workshopped a collective understanding of diversity and its value in improving collaboration, innovation and ability of team members to achieve business results. Our goal was to transform organizational feelings of injustice and social inequity into a sustainable effort that would help each individual recognize the benefits of a unified yet diverse culture with common purpose and goals.
Our efforts resulted in a company-wide diversity, equity and inclusion definition, expansion of corporate values and a balanced action plan that included: efforts to recruit demographically and behaviorally diverse people, training modules that encouraged employees to work together more effectively, coaching opportunities for people managers to lead diverse groups more effectively and community efforts to support the business and its diversity mission. We also outlined a process for the HR team to evaluate current policies and procedures to support their diversity, equity and inclusion efforts.
Our client engaged the firm to assist with online diversity and inclusion training that would enable leaders to effectively work with colleagues and team members of varied cultures and backgrounds.
Our efforts resulted in measurably positive changes in management perception, noted in the organization’s employee engagement survey feedback.
Our client engaged the firm to assist with the development of a one-day, in-person diversity coaching session for leaders and frontline employees to increase their understanding of D&I and its positive impact on business effectiveness.
With the coaching session as the kick-off program, B + B contributed to laying the groundwork for a sustainable effort focused on diversity and inclusion in the workplace. All training participants gained an understanding of D&I practices as essential to organizational success, rather than being relegated to a “right thing to do” initiative.
Richard ensured that our Diversity, Equity and Inclusion initiative would lead toward making our company more inclusive, transparent and welcoming of feedback. He did all of those things and generated positive energy that our team can harness to make decisions that improve our company as we grow.
Richard did a wonderful job finding a highly qualified GM for my landscape services company. He acted quickly and professionally, communicating beautifully through every step of the process. I highly recommend his services.
Richard is a versatile partner who is able to manage large-scale projects, as well as a skilled coach who gives actionable feedback that leads to observable results.
I have used a number of recruitment services over the years and would rank B+B right at the top. We received an impressive slate of candidates quickly, and the eventual selection has earned high praise within our organization. I have no hesitation in recommending B+B and would hire the firm again in the future.
We look forward to continued engagements with B+B. Richard is an ‘above and beyond Coach’ who takes the time to customize a plan to meet the needs of an individual or entire team.
Richard was able to quickly learn our business, identify talent and bring us candidates that we hired, who continue to perform well for our company. His approach is relationship-oriented and grounded in authentic connections.
Richard is a skilled listener who delivers feedback that is direct, yet easily digestible and tailored to my situation. He has helped me to navigate uncertain, political waters, and has provided insight into complicated team structures.
B+B helped us explore and develop a definition of diversity and inclusion that stemmed from our view that every individual brings unique and valuable strengths to the enterprise. From this perspective, we recruited, developed and retained team members that shared our values and contributed their very best work — resulting in the exceptional performance of the company.