Richard Smith
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Author: Richard Smith

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Leadership Values in Action: Curiosity

Many managers are surprised to learn that curiosity is an essential trait for being an effective people leader. Think about it. If you think you already know all the answers, you won’t be looking for anyone else’s take on an issue

Where Candidate Selection and Culture Intersect

Finding the right person to fill a critical role is often a challenge. When a poor-fit candidate is selected, the costs associated with correcting the hire can be much higher than typical employee turnover costs. Beyond the financial impact, colleagues

Leadership Values in Action: Influence without Authority

While the phrase isn’t new, you’re likely seeing “influence without authority” in the professional world more frequently these days. It’s in the performance assessment criteria. It’s in job descriptions for all manager levels. Tools and classes focus on its practice.

Post-Pandemic Priorities for Leaders

We’ve dealt with the loss. What did we gain? As humans, we are well aware of all the negative impacts of the pandemic that began to impact our daily lives in early 2020. But in my work coaching leaders, I often

Your Culture and RIFS, Returnships, and Resenteeism

I’ve heard a lot about three trending “Rs” recently. Likely you have, too. While economic instability and changing customer wants and needs are resulting in reductions in workforce (RIFs) in some sectors, other industries are clamoring for talent, turning to

DEI Is Not What You Think

Those familiar with “The Office” remember the first season episode, “Diversity Day.” It features a sequence of uncomfortable scenes that mock the anti-racism training that has become so popular in corporate settings. It’s rumored that the indelible scene in which

Getting Clear about Culture

Often, when a company completes administering an employee survey, I get this question from clients: “Why is our culture score low when our engagement is so high?” Culture and engagement are thought of interchangeably, but they’re two very different concepts. Here’s a

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